You are able to purchase additional insurance in addition to our Arrive-Alive Guarantee. You can purchase 7-Day and 14-Day Peace of Mind insurance that will cover the unlikely death of any live animals. The value of the dead fish only will be issued to the customer as Store Credit which can be used on future online store purchases. To receive your insurance credit simply email our customer support team at firstname.lastname@example.org - include your order number, a list of the animals that did not survive and a date/time-stamped photograph of the dead animal/s.
Our Peace of Mind Insurance can be purchased during checkout. Because some animals handle shipping stress differently we have added small surcharges for these sensitive species. We do guarantee 100% of our animals purchased on all of our sites via the Peace of Mind Insurance purchased for each order.